Shop Policies

Del Quadro Custom Trumpets guarantees all its custom instruments are in good working order, are described accurately, and are made to the specifications that were agreed upon at the time of order. For this reason, all sales of custom-built instruments are final. Used and consignment instruments for sale are described in accurate detail in the listing and are sold as is. If you are not satisfied with your instrument purchase within 7 days of receipt, please call 316-648-6914 during store hours or email

Returns & Exchanges

We truly appreciate your business and want you to be 100% happy with your purchase.

If you are not completely satisfied with an item, for any reason, you can return it for a refund with the following refund guidelines applied:

  1. Del Quadro Custom Trumpets must be notified within 7 days of receipt to be eligible for a return, a refund, or an exchange.

  2. The sale of all custom-built instruments is final.

  3. Any defective new instrument will be replaced within 30 days if it is not easily repairable.

  4. Instruments are subject to a 10% restocking fee.

  5. In some cases, an additional restocking fee will be applied for any damage, cleaning, or other work needed to return it to sellable condition.

  6. All merchandise must be in original condition and must include original packaging, accessories, and paperwork. 

  7. Merchandise that was drop-shipped via Printify is able to be exchanged or refunded if there is a damaged product or a manufacturer error. The customer will need to submit photographic evidence to Del Quadro Custom Trumpets for us to begin the Printify return/exchange process.

  8. All items are shipped with full insurance value.

  9. No returns on international orders. All international sales are final.

  10. Original order shipping charges are non-refundable and the customer is responsible for shipping charges for the return of the product. All shipping charges (even on items with free shipping) will be charged to the buyer in case of a return.

  11. Refunds will be processed within 5 business days and credit will be issued to the original method of payment. If payment was made by check, a check will be issued and mailed to you.

  12. Return Shipping: *Products must be properly packaged, secured, and insured. For your protection, be sure to retain the tracking. We are not responsible for lost, damaged, or stolen merchandise being returned for refund or exchange. Please contact us if you have any questions or are unsure of how to package your return. All returns should be shipped to the following address:

Del Quadro Custom Trumpets

1217 Airborne Ct

North Las Vegas, NV 89032


Any repair left for more than 30 days after the notification date or agreed-upon completion date will be subject to a $25/ month storage fee. Any instrument left more than 120 days without prior agreement will be deemed abandoned and will become the property of Del Quadro Custom Trumpets, LLC.